Privacy Policy

Effective Date:

Indoor Comfort respects your privacy and is committed to protecting the personal information you provide when you visit or use the Indoor Comfort website. This Privacy Policy explains how Indoor Comfort collects, uses, discloses, and protects information obtained through the website and related communications.

By using the website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

Information Indoor Comfort Collects

Indoor Comfort may collect personal information that you voluntarily provide through the website, including when you submit a contact form, request an estimate, request information about services, schedule a consultation, or otherwise communicate with Indoor Comfort.

Depending on how you interact with the website, information collected may include:

Name
Phone number
Email address
Property or project information
Information included in messages or inquiries
Service preferences
Appointment or consultation details
Any other information you voluntarily submit

Indoor Comfort may also automatically collect certain technical information when you visit the website. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic information, and information about how you interact with the website.

How Indoor Comfort Uses Personal Information

Indoor Comfort may use personal information for legitimate business and communication purposes, including to:

Respond to inquiries and requests
Provide information about Indoor Comfort’s services
Schedule consultations or appointments
Prepare or discuss estimates
Communicate about projects and requested services
Provide customer support
Send requested service-related communications
Respond to questions and feedback
Improve the website and user experience
Understand website usage and performance
Maintain website security
Detect, prevent, or investigate fraudulent, unauthorized, or unlawful activity
Comply with applicable legal obligations
Carry out other purposes disclosed at the time information is collected

Indoor Comfort does not use personal information for purposes materially different from those described in this Privacy Policy without providing additional notice when required by applicable law.

SMS And Mobile Communications

If you provide your mobile phone number and affirmatively consent to receive SMS, MMS, or RCS messages from Indoor Comfort, Indoor Comfort may use your phone number to send messages related to your inquiry, requested estimate, consultation, appointment, project, scheduling, customer support, service updates, and other communications associated with your interactions with Indoor Comfort.

SMS Consent Disclosure

Brand Name: Indoor Comfort

Acknowledgement of Consent: By checking the SMS consent checkbox, you provide your express consent to receive SMS, MMS, or RCS messages from Indoor Comfort at the phone number you provide. Consent is not a condition of purchasing any goods or services.

Messaging Purpose: Messages may include responses to inquiries, appointment and consultation scheduling, estimates, project updates, service-related communications, customer support, and other information related to your interactions with Indoor Comfort.

Message Frequency: Message frequency may vary.

Fee Disclosure: Message and data rates may apply.

Opt-Out Keyword: Reply STOP to opt out.

Help Keyword: Reply HELP for help.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a confirmation message. You will not receive additional SMS messages from Indoor Comfort unless you separately provide consent to receive them again, subject to applicable law and necessary transactional communications.

For assistance with SMS communications, reply HELP.

Your consent to receive SMS messages is not a condition of purchasing goods or services from Indoor Comfort.

How Indoor Comfort Shares Information

Indoor Comfort may share personal information with trusted service providers and business partners when reasonably necessary to operate the website, communicate with customers, provide requested services, process inquiries, maintain technology, analyze website performance, or perform other legitimate business functions.

For example, information may be shared with providers that assist with:

Website hosting and maintenance
Contact form processing
Customer relationship management
Email communications
SMS and messaging services
Appointment scheduling
Website analytics
Advertising and marketing services
Information technology and security
Other services necessary to operate the business

Indoor Comfort does not sell or rent your personal information to third parties for their independent marketing purposes.

Indoor Comfort may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests from governmental authorities, protect the rights or safety of Indoor Comfort or others, investigate suspected fraud or unlawful activity, enforce agreements, or protect the security of the website and its systems.

Cookies And Similar Technologies

Indoor Comfort may use cookies, pixels, tags, scripts, and similar technologies to help the website function, understand how visitors use the website, improve website performance, remember certain preferences, and support analytics or marketing activities.

Cookies are small files that may be stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

Where required by applicable law, Indoor Comfort will provide additional notice or obtain consent for certain cookies or similar tracking technologies.

Analytics And Website Performance

Indoor Comfort may use analytics services to understand website traffic, visitor interactions, page performance, and general usage trends.

These services may collect information such as browser and device information, pages visited, approximate location, referring sources, and interactions with the website. Analytics providers may use cookies or similar technologies to collect this information.

Indoor Comfort uses this information to understand how visitors use the website and to improve its content, functionality, performance, and overall user experience.

Third Party Websites And Services

The website may contain links to websites, social media platforms, maps, payment services, or other third-party websites and services.

Indoor Comfort does not control the privacy practices, content, security, or policies of third-party websites or services. Once you leave the Indoor Comfort website, your interactions with those third parties are governed by their respective privacy policies and terms.

Indoor Comfort encourages you to review the privacy policies of third-party websites before submitting personal information through them.

Information Security

Indoor Comfort takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic transmission, database, or method of storing information can be guaranteed to be completely secure. Indoor Comfort cannot guarantee the absolute security of information transmitted to or through the website.

Data Retention

Indoor Comfort may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, provide requested services, resolve disputes, enforce agreements, comply with legal obligations, and protect legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

Children’s Privacy

The website is not directed toward children under the age of 13, and Indoor Comfort does not knowingly collect personal information from children under 13 through the website.

If Indoor Comfort learns that personal information belonging to a child under 13 has been collected through the website without appropriate authorization, Indoor Comfort will take reasonable steps to delete that information as required by applicable law.

Your Privacy Choices

Depending on applicable law and your circumstances, you may have certain choices regarding your personal information.

You may contact Indoor Comfort to:

Ask about personal information Indoor Comfort may maintain about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Ask questions about how your information is used
Opt out of certain communications
Withdraw SMS consent
Request information about applicable privacy practices

Some requests may be subject to legal limitations or exceptions. Indoor Comfort may need to verify your identity before completing certain requests.

Email Communications

If you provide your email address, Indoor Comfort may use it to respond to inquiries, provide requested information, communicate about appointments or projects, and send other communications related to your relationship with Indoor Comfort.

If Indoor Comfort sends promotional email communications where required by applicable law, those messages will provide an appropriate method for opting out of future promotional communications.

Opting out of promotional communications does not necessarily prevent Indoor Comfort from sending necessary transactional, service-related, or other communications that you have requested or that are otherwise permitted by law.

Do Not Track Signals

Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, the Indoor Comfort website may not respond to every browser-based Do Not Track signal.

Illinois Privacy Rights

Indoor Comfort is based in Illinois and serves customers in Illinois. Certain Illinois residents may have privacy rights under applicable Illinois law, including rights that may apply to access, correction, deletion, or other processing of personal information.

Any applicable privacy rights are subject to the requirements, exceptions, and limitations established by applicable law. Indoor Comfort will process qualifying privacy requests in accordance with applicable legal requirements.

Changes To This Privacy Policy

Indoor Comfort may update this Privacy Policy periodically to reflect changes in its business practices, website, technology, services, legal requirements, or privacy practices.

When changes are made, the updated Effective Date will be displayed at the beginning of this Privacy Policy. Your continued use of the website after changes are posted constitutes acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

Terms And Conditions

Your use of the Indoor Comfort website is also governed by the separate Terms of Service.

Contact Indoor Comfort About Privacy

If you have questions about this Privacy Policy, your personal information, or Indoor Comfort’s privacy practices, you may contact Indoor Comfort using the information below:

Indoor Comfort
1501 Industrial Dr
Itasca, IL 60143
Phone: (630) 537-7394

For SMS assistance, Reply HELP for help.

To stop receiving SMS messages, Reply STOP to opt out.

Message frequency may vary.

Message and data rates may apply.